airlines > Air China

An issue with Air China?

Air China

Here's a guide through people's most frequent issues with Air China and how to sort them out. Get all the available contact options to reach Air China and how to file a complaint.

Air China telephone numbers

Reservations 0080086100999
London Office 2032750200
Heathrow Office 2087454624

Air China Ltd is the flag carrier airline of the People's Republic of China with its head office in Beijing. The airline has made London its second home and operates a hub at London Heathrow Airport. Air China is one of only six airlines in the world to have been awarded the prestigious five-star rating by Skytrax

The airline was founded on 10 April 1991 as a result of the merger of Civil Aviation Administration of China (CAAC) and China National Aviation Corporation (CNAC). Air China was given permission to start international services in 1993 and made its debut flight from Beijing to New York City on 15 May 1995. In 1998, it became the first Chinese airline to purchase an Airbus A330 aircraft and initiated scheduled services from Beijing to Dubai in 1999.

The airline's first UK service was launched in 2000 with flights from Beijing to London Heathrow Airport using a Boeing 747-400 aircraft. Air China has since expanded its UK operations and now operates a total of 17 routes between the two countries. The airline's fleet currently consists of 183 aircraft, including Airbus A319, A320, A321, A330-300 and Boeing 737-800 aircraft.

What is Air China Covid policy?

Visit Air China epidemic prevention and control hub website. You'll find information about safety measures, travel notice for domestic and international flights, their new service policies among other Covid-19 related information.

What are the terms for reimbursement for cancelled or delayed flights with Air China?

If you had a problem with a flight, such as a cancellation, delays or you were denied boarding you should read if you are eligible for compensation. These may include a hotel room to wait for the next available flight, phone calls, refreshments or a choice for reimbursement. This is Air China refund guide . You can submit your ticket for refund or check what is the progress on an refund you already submitted.

How do I check in for my Air China flight?

If your flight is coming up we recommend you do your check-in online, this way you will be able to bypass lines and avoid some of the airport hassle. Click here for online check-ins. You will need your ticket or passport number, passenger's name and flight number.

How do I manage my Air China flight booking?

If you have already booked your flight you can add baggage, select your seat, change your flight, the passenger details, view the booking, insure your travel, select special meals among others online. To manage your Air China booking go to this link. Login with your airline confirmation number or ticket number and your last name.

What is the status of my Air China flight?

This is Air China fligth status site . They only display information of the flights that depart on each day. To track and trace a flight you will need the flight number or route.

How to contact Air China?

To contact Air China, either to file a claim, ask a questions or any other reason, you can do so by calling : 0080086100999 (Reservations) 2032750200 (London Office) 2087454624 (Heathrow Office)

You can also reach Air China online through this options: