An issue with Avianca?


Here's a guide through people's most frequent issues with Avianca and how to sort them out. Get all the available contact options to reach Avianca and how to file a complaint.

Avianca telephone numbers

Customer Service 08000-314-206
Heathrow Airport 2089767846

What is Avianca Covid policy?

Due to the Covid-19 pandemic it is important that you check each airline travel updates before booking a flight as well as right before your flight. Click here to know everything about Avianca protective measures for traveling.

What are the terms for reimbursement for cancelled or delayed flights with Avianca?

If you had a problem with a flight, such as a cancellation, delays or you were denied boarding you should ask if you are eligible for compensation. These may include a hotel room to wait for the next available flight, phone calls, refreshments or a choice for reimbursement. Read about Avianca booking and refund policy. To request a refund click here. Chose the check refunds tab if you want to check on the status of a request.

How do I check in for my Avianca flight?

If your flight is coming up we recommend you do your check-in online, this way you will be able to bypass lines and avoid some of the airport hassle. To begin your online check-in go to this link and enter your ticket information.

How do I manage my Avianca flight booking?

To manage your booking click on this link. You'll be able to check-in, take extra luggage, choose your seat, request special services, upgrade your class or get travel assistance.

What is the status of my Avianca flight?

To check on the status of an Avianca flight to to their fligh status website. Enter the route or flight number and date.

How to contact Avianca?

To contact Avianca, either to file a claim, ask a questions or any other reason, you can do so by calling : 08000-314-206 (Customer Service) 2089767846 (Heathrow Airport)

You can also reach Avianca online through this options: