Is your flight cancelled? Here is what you are entitled to
So, your flight has been cancelled, the plans you had shattered into pieces and what the airline tells you won't resolve all the problems this situation creates. What can you do? Well, you have the legal right to either claim for a full refund for the cancelled flight and any other flights booked in the same trip, onwards or return flights.; or you can have a replacement flight to get to your destination. This is also your right if the cancellation happens part-way through your journey. Legal right also applies to help you with the costs if the cancellation delays your journey 2 or more hours. A compensation should apply if you have been delayed 2 or more hours by the replacement flight offered and you were given less than 2 weeks' notice.
I want to go with the replacement flight
The airline is legally obliged to contribute to the things you need such as food and drinks, access to phone calls, emails and accommodation if the delay happens overnight. Here is a chart with the flight distance and how long the delay must be:
||How long the delay has to be
|Less than 1,500km
|Between 1,500km and 3,500km
|More than 3,500km
You might get vouchers to cover these expenses, if not, ask for this to an airline representative. If nobody offers any kind of assistance or help, keep the receipts to claim later. Keep in mind that the airline usually doesn't cover expensive costs such as alcohol, expensive meals or luxury hotels.
I want a compensation for a cancelled flight
It is your right to claim compensation when the flight is cancelled and it's the company's fault when the replacement flight is delayed more than 2 hours or if the flight was cancelled less than 14 days after departure. The amount of the compensation will depend on the flight distance and the time cancellation:
||Departure and arrival times
|Less than 1,500km
||Departure - at least 1 hour earlier than booked flight
|Arrival - up to 2 hours later than booked flight
|1,500km to 3,500km