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An issue with Japan Airlines?

Japan Airlines

Here's a guide through people's most frequent issues with Japan Airlines and how to sort them out. Get all the available contact options to reach Japan Airlines and how to file a complaint.

Japan Airlines telephone numbers

Customer Service 03448569778

Japan Airlines is the flag carrier airline of Japan, with its headquarters in Tokyo. The airline operates from two main hubs, Tokyo's Narita Airport and Osaka's Kansai International Airport. Japan Airlines (JAL) was founded in 1951, making it the world's oldest airline still in operation. The airline commenced international services in 1953 and became the first Japanese airline to offer a non-stop flight between Japan and the United States in 1960. In 1971, JAL merged with Japan Air Lines Co., Ltd., becoming one of the largest airlines in the world. The airline was privatised in 1987, becoming a wholly owned subsidiary of Japan Airlines Group.

Today, Japan Airlines operates a fleet of more than 230 aircraft to destinations around the world. In the UK, JAL operates scheduled passenger services from London Heathrow Airport to Tokyo and Osaka. The airline also operates a codeshare agreement with British Airways, offering passengers connecting flights to destinations across Europe and beyond.

What are the terms for reimbursement for cancelled or delayed flights with Japan Airlines?

If you had a problem with a flight, such as a cancellation, delays or you were denied boarding you should ask if you are eligible for compensation. These may include a hotel room to wait for the next available flight, phone calls, refreshments or a choice for reimbursement. For a refund or to change your Japan Airlines flight click here.

How do I check in for my Japan Airlines flight?

If your flight is coming up we recommend you do your check-in online, this way you will be able to bypass lines and avoid some of the airport hassle. Click here for online check-in.

How do I manage my Japan Airlines flight booking?

If you have already booked your flight you can add baggage, select your seat, change your flight, the passenger details, view the booking, insure your travel, select special meals among others online. Go to this link to manage your booking. Search by JMB membership number and password or by your reservation information.

What is the status of my Iran Air flight?

Search for flight information here.

How to contact Japan Airlines?

To contact Japan Airlines, either to file a claim, ask a questions or any other reason, you can do so by calling : 03448569778 (Customer Service)

You can also reach Japan Airlines online through this options: