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An issue with Kenya Airways ?

Kenya Airways

Here's a guide through people's most frequent issues with Kenya Airways and how to sort them out. Get all the available contact options to reach Kenya Airways and how to file a complaint.

Kenya Airways telephone numbers

Customer Service 2082831800
Passenger Reservations 2082831818
Agency Sales Support 2082831819
Airport Office - Emergency Only 02087597360

Kenya Airways is the flag carrier airline of Kenya, with its headquarters in Nairobi. The airline was founded in 1977 as East African Airways, a joint venture between the governments of Kenya and Uganda. Kenya Airways took over full ownership of the airline in 2001. The airline commenced operations in United Kingdom in February 1984. Kenya Airways operates scheduled services to 38 destinations in 27 countries across Africa, Europe and North America. The airline's fleet consists of 15 Boeing aircraft and 2 Embraer aircraft.

What is Kenya Airways Covid policy?

Due to the Covid-19 pandemic it is important that you check each airline travel updates before booking a flight as well as right before your flight. Click here to read about Kenya Airways FAQs.

How do I check in for my Kenya Airways flight?

If your flight is coming up we recommend you do your check-in online, this way you will be able to bypass lines and avoid some of the airport hassle. For online check-in click here. Enter your departure date and booking reference or e-ticket number.

How do I manage my Kenya Airways flight booking?

If you have already booked your flight you can add baggage, select your seat, change your flight, the passenger details, view the booking, insure your travel, select special meals among others online. To modify your flight booking click here.

What is the status of my Kenya Airways flight?

Search for a flight here with its arrival and departure cities, flight number and date.

How to contact Kenya Airways ?

To contact Kenya Airways , either to file a claim, ask a questions or any other reason, you can do so by calling : 2082831800 (Customer Service) 2082831818 (Passenger Reservations) 2082831819 (Agency Sales Support) 02087597360 (Airport Office - Emergency Only)

You can also reach Kenya Airways online through this options: