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An issue with South African Airways?

South African Airways

Here's a guide through people's most frequent issues with South African Airways and how to sort them out. Get all the available contact options to reach South African Airways and how to file a complaint.

South African Airways telephone numbers

Customer Services 02085765555
General Enquiries 02085765500
Voyager 02085765501
Baggage 02030925242
Customer care 02085765505
Airport office 02088973645
Cargo office 02038379820

South African Airways (SAA) is the national airline of South Africa, with its head office in Johannesburg. The airline was founded in 1934 as South African Airways Corporation (SAAcorp), but changed to its current name in 2001. It is a member of the Star Alliance.
The airline operates from three main hubs: Johannesburg, Cape Town and Durban. It has a total fleet size of 103 aircraft, which include Airbus A319s, A320s, A340-300s and Boeing 737-800s. In addition to its domestic services, SAA also operates international flights to numerous destinations around the world.
The airline commenced operations in the United Kingdom in 1968, when it commenced a service between London Heathrow and Johannesburg. Since then, SAA has expanded its operations to include a number of other destinations in Europe. In November 2014, the airline announced that it would be suspending its services from London to Johannesburg and Durban, citing weak demand and high operating costs as the reasons for doing so.

What is South African Airways Covid policy?

Read about entry requirements, plan your trip, special hygiene measures and flexible booking options before booking your flight and right before your flight. Click here to read about travel South African Airways Covid-19 credit vouchers.

What are the terms for reimbursement for cancelled or delayed flights with South African Airways?

If your travel plans changed you can cancel your South African Airways booking or request a refund online. Go to this link and search for the advise on delays, cancellations and diversions and refunds.

How do I check in for my South African Airways flight?

To check-in to your flight go to this link. This option is usually available from 24 hours and up to 4 hours before departure. Login with your booking reference, voyager number or e-ticket number and last name.

How do I manage my South African Airways flight booking?

To manage your flight go to this link. Login with your booking number and last name. By login into your reservation you'll be able to view, print or email your itinerary and ticket, change classes, select your seat and purchase excess baggage.

What is the status of my South African Airways flight?

If your flight is near departure or you are going to meet someone at the airport, search for a flight status go to this link. Search by flight number or arrival and departure city and date.

How to contact South African Airways?

To contact South African Airways, either to file a claim, ask a questions or any other reason, you can do so by calling : 02085765555 (Customer Services) 02085765500 (General Enquiries) 02085765501 (Voyager) 02030925242 (Baggage) 02085765505 (Customer care) 02088973645 (Airport office) 02038379820 (Cargo office)

You can also reach South African Airways online through this options: