insurance > Hiscox

An issue with Hiscox?


Here's a guide through people's most frequent issues with Hiscox and how to sort them out. Get all the available contact options to reach Hiscox and how to file a complaint.

Hiscox telephone numbers

Customer Service 0800 247 1902
Customer Service 0808 2914 634

How can I file a complaint with Hiscox Insurance?

You can file a complaint by post at Hiscox Customer Relations, The Hiscox Building, Peasholme Green, York,YO1 7PR; by email: [email protected] and by phone at 0800 116 4627 or 01904 681 198. Please make sure to include your policy / claim number, full name, address and telephone number, details of your problem. An investigation will be conducted and the resolution can take up to 8 weeks depending on the complexity of the complaint. Keep in mind that if you are not satisfied with the company’s answer, you have up to 6 months to take your case to the Financial Ombudsman Service

How do I make a claim with Hiscox Insurance?

For claims you can get in touch with Hiscox by phone at this numbers: 0800 247 1902 and +44 (0) 1904 618 200 and by email at [email protected] regarding property and contents, motor, travel, legal advice, home emergencies, cyber and data and personal accidents claims. If your policy was made through a broker you should call 01206 773 776 or send an email at [email protected]. Please provide your policy and customer information, as well as the amount asked and make a thorough description of the situation in order to have a better understanding of the situation and to accelerate the claim resolution.

How do I cancel my policy with Hiscox Insurance?

You can cancel your Hiscox Insurance by calling 866 283 7545. You will be asked about some personal information as well as you customer number and information. Some cancellation fees may apply depending if this cancellation is made during the first 14 days of hiring your policy or receiving the paperwork or afterwards.

How to contact Hiscox?

To contact Hiscox, either to file a claim, ask a questions or any other reason, you can do so by calling : 0800 247 1902 (Customer Service) 0808 2914 634 (Customer Service)

You can also reach Hiscox online through this options: