online-payments > PayPal

An issue with PayPal?


Here's a guide through people's most frequent issues with PayPal and how to sort them out. Get all the available contact options to reach PayPal and how to file a complaint.

PayPal telephone numbers

Customer Service 0203 901 7000

How do I request a refund with PayPal?

You can contact the shop or person to request a refund up to 180 days after making any payment. If they refuse but you feel like you are entitled to it you can open a dispute on the Resolution Centre which can take between 14 to 30 days to reach a resolution. Please note that refunds can take up to 30 days to become effective.

How can I cancel my PayPal account?

You can close your account via the site or through PayPal app. Keep in mind that you won´t be able to close your account if you have limitations, unsolved issues or a balance. Any unpaid money request will be canceled and you will lose unused coupons or codes. Before closing the account you should withdraw any money from your PayPal account by electronic transfer or by requesting a check. Any unconfirmed email address should be erased before closure.

Why sometimes does PayPal put my money is on hold?

Your money might be temporarily unavailable because you are a new seller or have a new account; you haven’t made any movements in a while; you receive many reversals, disputes or chargebacks; your selling patterns is not the same as always; the transaction includes high- risk items such as tickets, gift cards, electronics, and travel packages. The point of holding the payment is to make sure about funds availability in case any dispute arises. If there is no issue with the transaction the payment will be available usually 21 days after receipt. To speed this up you can track the delivery with any of our approved delivery companies and enter the tracking details on the Activities page.

How to contact PayPal?

To contact PayPal, either to file a claim, ask a questions or any other reason, you can do so by calling : 0203 901 7000 (Customer Service)

You can also reach PayPal online through this options: