online-payments > SumUp

An issue with SumUp?


Here's a guide through people's most frequent issues with SumUp and how to sort them out. Get all the available contact options to reach SumUp and how to file a complaint.

How can I give a refund with Sumup?

To make a refund you must have sufficient funds in your balance and you will be charged with the transaction fees. It may take up to 3 business days plus the time it takes to your bank to process the transaction.

When do I get paid with Sumup?

The money from each transaction goes directly into the bank account associated to Sumup minus their fee. If you have a Business Account the transaction will be available the next day, including weekends and holydays. If you have a Direct bank account the money will be available from 1 to 3 business days. Other options available for you to set up regarding payment are on a daily, weekly or monthly basis.

Why does Sumup change the amount charges every month?

There are no monthly fees. Sumup will only charge a percentage of each transaction, so the amount Sumup will take depends on how many transactions you make per month. For card readers (debit, credit and NFCs) the fee is 1.69%. This may have a slight modification depending on what country your Sumup profile is registered. Also, declined payments are not charged.

How to contact SumUp?

doesn't have any customer services telephone number. In order to contact the company, you need to do it online. You can do so though: