An issue with DHL?
Here's a guide through people's most frequent issues with DHL and how to sort them out. Get all the available contact options to reach DHL and how to file a complaint.
DHL telephone numbers
How to track your DHL parcel
All you need to track a parcel shipped with DHL is the shipment number (usually it has 14 numbers) / receipt ID, card number or customer reference. If you have the postcode it will be easier to track the shipment.
What to do if my DHL parcel got broken or is missing
To make a claim or request a refund if your parcel got lost, damaged or the delivery was delayed contact DHL customer service. You can call, email or chat via Facebook or Twitter.
How to file a complaint with DHL
To make a complaint with DHL call them, message them through social media or if the problem is regarding a DHL Parcel UK driver send an email to [email protected] . If you are not happy with the response from customer service, ask to speak with a team manager. After this you can escalate your complaint to the executive desk team. If you remain unsatisfied with the outcome the team will go to the head of customer services. This is the final step before taking your complaint to the Alternative Dispute Resolution organization. To do so contact the National contact point - United Kingdom: 1 Sylvan Court, Sylvan Way, Southfields Business Park, Basildon, SS15 6TH Essex, United Kingdom. Email to [email protected] or call them 3456 089579.
How to contact DHL?
To contact DHL, either to file a claim, ask a questions or any other reason, you can do so by calling : 02476937770 (Customer Services)
You can also reach DHL online through this options: