An issue with FedEx?

FedEx

Here's a guide through people's most frequent issues with FedEx and how to sort them out. Get all the available contact options to reach FedEx and how to file a complaint.

FedEx telephone numbers

Customer Services 03456070809
Freight 0800289747
Damaged Parcels 03456000068

How to track your FedEx parcel?

The easiest way to track your shipment is with your tracking number. If you don't have the package tracking number you can track by any reference number related on your package or freight shipment. This link will get you to FedEx's tracking website. We recommend you download FedEx mobile app so that you get updates or track your parcel.

What to do if my FedEx parcel got broken or is missing?

If you used FedEx International to send a package and it got lost or damaged you'll need the sender to file a claim using their online claims tool. Go to this link and follow the instructions to start a claim. You have up to 21 days to make a claim in this case. For domestic shipments in the UK you have up to 28 days to submit your claim. In case the shipment wasn't signed as damaged on delivery you have to contact the customer service damaged parcel team by 5pm the next working day.

How to file a complaint with FedEx?

If you have a complaint to file with FedEx contact their customer support team and ask what their complaint policy is. Don't forget to ask for your complaint number, how many days they take on average to resolve this matters and what happens if you are not happy with the provided solution. This way you know what to expect and how to proceed. Right after booking you'll receive an SMS with your driver's details.

How to contact FedEx?

To contact FedEx, either to file a claim, ask a questions or any other reason, you can do so by calling : 03456070809 (Customer Services) 0800289747 (Freight) 03456000068 (Damaged Parcels)

You can also reach FedEx online through this options: