An issue with Interparcel?

Interparcel

Here's a guide through people's most frequent issues with Interparcel and how to sort them out. Get all the available contact options to reach Interparcel and how to file a complaint.

Interparcel telephone numbers

Customer Services 3333000700

How to track your Interparcel parcel?

Use your tracking number to check the status of the consignment you sent with Interparcel, it's the one that starts with GB. Go to this link to track your parcel.

What to do if my Interparcel parcel got broken or is missing?

If the items you sent using Interparcel got lost or damaged, you have to notify them within 28 days of the situation happening. If the the goods were damaged, you have to sign it as 'damaged'. If you cannot check the the goods when the driver is there, sing them as 'unchecked'. To prove that the consignment was given to the carrier in good condition, please keep the receipt of the consignment being collected. To file a claim for this situations, you'll have to prove the value of the items. Remember to take photos of the damaged item and we suggest you keep the packaging.

How to file a complaint with Interparcel?

To file a claim with Interparcel contact customer service, you can email them to [email protected] or directly to [email protected] You will talk to an advisor, and if you are not happy with the solution they came up with you can escalate. The escalating process is: advisor, team leader, customer relations department, customer service associate director, customer service director. To escalate send an email to [email protected] or [email protected] To finally escalate your claim to their customer service director you'll have to send a written letter.

How to contact Interparcel?

To contact Interparcel, either to file a claim, ask a questions or any other reason, you can do so by calling : 3333000700 (Customer Services)

You can also reach Interparcel online through this options: