telecommunications > Carphone Warehouse

An issue with Carphone Warehouse?

Carphone Warehouse

Here's a guide through people's most frequent issues with Carphone Warehouse and how to sort them out. Get all the available contact options to reach Carphone Warehouse and how to file a complaint.

Carphone Warehouse telephone numbers

Customer Services 03701116565
Repairs 08002761373

Carphone Warehouse is a leading telecommunications company in the UK, providing mobile phones, tablets, landlines and broadband services to consumers and businesses. The company has a wide range of mobile phone tariffs and deals available, as well as a growing range of own-brand products. Carphone Warehouse operates over 1,400 stores across the UK, as well as an online store. The company employs around 10,000 people in the UK. Carphone Warehouse is part of the Dixons Carphone group, which also includes Currys PC World and Virgin Media. In 2017, the group had revenue of over £10 billion. Carphone Warehouse is a trusted brand with a strong reputation for providing excellent customer service. The company offers a wide range of services and products to meet the needs of its customers, making it a one-stop shop for all your telecommunications needs. Carphone Warehouse is committed to offering great value for money, with competitive prices and regular special offers. The company also offer a price promise guarantee, so you can be sure you're getting the best deal possible. Whether you're looking for the latest smartphone or tablet, or want to save money on your mobile phone bill, Carphone Warehouse can help.

How do I file a complaint with Carphone Warehouse?

If you purchased something you have up to 14 days to change your mind from the day you receive the item but if the device is faulty you have 30 days instead. Keep in mind that you can't return digital items and software (things that have been used or downloaded), things that weren't bought from Vodafone directly and services or products that are paid for with the Charge to Bill.

Can I return something I purchased from Carphone Warehouse?

You are able to return most items you purchased from Carphone Warehouse within 14. You cannot return things you can download or apps and items such as headphones for hygiene reasons. If your purchased item is eligible for refund you will get it within 10 days, as for checks it can take up to 28 days. This policies apply to items bought online or over the phone. For items bought in store you should confirm this information in the store were you bought the device.
If the item is not working please contact Carphone Warehouse customer service number to see if you are eligible for a return, an exchange or a repair.

Can I trade in an item for money with Carphone Warehouse?

Yes, you can trade your phone. To do this you'll need to know the brand, model or IMEI number. Once you submit your request to Carphone Warehouse they will send you a padded envelope for you to send your phone in and put it in the post. Within 3 working days of receiving your phone they'll transfer the money. You can also trade in it any store. Go to this page to trade your phone.

I haven't received my purchase from Carphone Warehouse

If you need to track your order for something you purchased on the Carphone Warehouse website:
all items you paid more than £50 will be send through dpd, follow this link to track your delivery
and for all non handsets under £50 they use Royal Mail. If your order didn't arrive within 2 or 3 working days, contact Carphone Warehouse customer service.

How to contact Carphone Warehouse?

To contact Carphone Warehouse, either to file a claim, ask a questions or any other reason, you can do so by calling : 03701116565 (Customer Services) 08002761373 (Repairs)

You can also reach Carphone Warehouse online through this options: