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An issue with Virgin Media / Virgin Mobile?

Virgin Media / Virgin Mobile

Here's a guide through people's most frequent issues with Virgin Media / Virgin Mobile and how to sort them out. Get all the available contact options to reach Virgin Media / Virgin Mobile and how to file a complaint.

Virgin Media / Virgin Mobile telephone numbers

Virgin Media Customer Services (from a virgin line) 150
Virgin Media Customer Services 03454541111
Virgin Mobile Customer Services (from a virgin line) 789
Virgin Mobile Customer Services 03456000789

Virgin Media is one of the leading telecommunications companies in the UK, offering a wide range of services including broadband, TV, and phone. The company has a nationwide network of cables and fiber optic lines, making it one of the most reliable providers of broadband in the country. Virgin Media also offers a wide range of TV channels, including many popular US shows. In addition, the company provides a mobile phone service that operates on the EE network.

How do I cancel my contract with Virgin Media / Virgin Mobile?

If you want to leave Virgin Media / Mobile, you should contact them and ask for further information regarding your plan because what happens may vary depending if you have a Pay Monthly plan or a Pay As You Go plan. Either way, if you want to leave this provider and keep your number you have to request your PAC. You can do this by sing in into your online account and select Switching. Text the word PAC and your date of birth (DD/MM/YYYY). If you don't want to keep the number when sing in to you online account do the same as before but text STAC and your date of birth.
If you hay a Pay Monthly plan early disconnection fees may apply if you are still in your minimum term.
If you have a Pay As You Go plan, you can let Virgin Media you're leaving by requesting either a PAC or STAC or stop using your SIM card and after a year they'll disconnect the number. Make sure you use all of your credit balances since they won't refund them.

How do I file a complaint with Virgin Media Mobile?

Firstly, you'll need to contact Virgin Mobile's customer service. If you decide to send a letter you can do so and they will acknowledge your letter within 48 hours of receipt. Virgin may take up to 28 days to resolve a complaint in writing. However, if you are not satisfied with the solution, you can ask for a manager. If the manager does not resolve your issue you can ask for a senior manager. If you remain dissatisfied, you can file your complaint to independent adjudication.
Virgin Media is a member of CISAS (the Communications and Internet Services Adjudication Scheme). Once you let CISAS know about your problem, they will take evidence from both parties and make an independent decision. You can email them to: [email protected] or mail them to: CISAS, 70 Fleet Street, London EC4Y 1 EU.

Email for Virgin Media / Mobile

You can check all the email related topics on this link.

Is Virgin Media / Mobile down?

If you are not sure if the service is down or is it you the reason of the service not working, you can check the status on this page.

Can I trade my phone with Virgin Media for a new one?

Yes you can, and in order to know the value of your current device you can go to this link . There it will ask you for your Make and Model or IMEI Number or Serial Number. The process is simple, enter the details, post it and you'll get a bank transfer. Please keep in mind that you may not receive the quoted value if Virgin does not agree with your self-assessment. Remember to remove your SIM card and to only send the device (no accessories are required). You can call them at the 0344 412 2481 or email them to [email protected]

How to contact Virgin Media / Virgin Mobile?

To contact Virgin Media / Virgin Mobile, either to file a claim, ask a questions or any other reason, you can do so by calling : 150 (Virgin Media Customer Services (from a virgin line)) 03454541111 (Virgin Media Customer Services) 789 (Virgin Mobile Customer Services (from a virgin line)) 03456000789 (Virgin Mobile Customer Services)

You can also reach Virgin Media / Virgin Mobile online through this options: