telecommunications > Vodafone

An issue with Vodafone?


Here's a guide through people's most frequent issues with Vodafone and how to sort them out. Get all the available contact options to reach Vodafone and how to file a complaint.

Vodafone telephone numbers

Customer Services 0333 3040 441

Vodafone is a UK-based telecommunications company that provides mobile and fixed-line services to both businesses and consumers. Vodafone has a wide range of mobile phones and tariffs to choose from, as well as a variety of broadband and TV packages. Vodafone also offers a number of value-added services such as cloud storage and email. In addition, Vodafone provides coverage in countries all over the world, making it a great option for those who travel frequently.
Vodafone offers both pay- monthly and pay-as-you-go plans for mobile customers. The company also offers a number of discounts and promotions for those who sign up for multiple services. For example, Vodafone currently offers a discount of up to 50% for customers who take out a mobile, broadband, and TV package. This makes Vodafone an appealing option for those who are looking for value for money. Vodafone has a wide network of coverage in the UK, making it a reliable choice for mobile customers. The company also has good customer service ratings, which is another important consideration when choosing a telecommunications provider.

How do I cancel my contract with Vodafone?

To leave Vodafone you'll have to request a PAC or STAC code depending if you want to keep your number or not. Keep in mind that if your plan hasn't ended yet you'll have to pay an early termination fee. To find out the remaining balance you can text INFO to the 85075; on your online account go to Account Settings > mobile switching or call customer service.
If you want to keep your number, you can request your PAC code by texting: PAC + your 4 digit account PIN (for example PAC 1234) and send to 65075. Your code lasts for 30 days, if you don't give it to your new provider the switch won't happen.
If you don't want to keep your number to ask for a STAC code you need to text: STAC + your 4 digit PIN (STAC 1234) to the 75075.
If you only want to cancel your plan without switching companies call customer service and let them know.

How do I file a complaint with Vodafone?

If you are having problems with Vodafone call their customer service number or mail them, but this will take a bit longer to resolve. If they don't give you a solution that makes you happy, ask for a manager. If your problem cannot be resolved in the moment, they will get back to you within 48 hours. If they provide a solution but you remain dissatisfied or they are taking longer than 8 weeks to resolve it you should contact the Alternative Dispute Resolution Provider (ADR).

How do I take my complaint with Vodafone to an Alternative Dispute Resolution (ADR)?

If you are not happy with Vodafone's outcome to your complaint and won't propose a different solution, they will mail or email you a ADR letter.
Once you receive that, you can take your complaint to the Communication and Internet Services Adjudication Scheme (CISAS), their Vodafone's ADR provider but will remain objective and hear both sides. You can call CISAS 0207 5203 814 or mail them: CISAS, Communications & Internet Services Adjudication Scheme, 70 Fleet Street, London, EC4Y 1EU
You can also take your complaint to the Financial Ombudsman Service, call them 0300 1239 123, email them [email protected] or write to them: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Can I return something I purchased from Vodafone?

If you purchased something you have up to 14 days to change your mind from the day you receive the item but if the device is faulty you have 30 days instead. Keep in mind that you can't return digital items and software (things that have been used or downloaded), things that weren't bought from Vodafone directly and services or products that are paid for with the Charge to Bill.

How to contact Vodafone?

To contact Vodafone, either to file a claim, ask a questions or any other reason, you can do so by calling : 0333 3040 441 (Customer Services)

You can also reach Vodafone online through this options: