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An issue with First Choice?

First Choice

Here's a guide through people's most frequent issues with First Choice and how to sort them out. Get all the available contact options to reach First Choice and how to file a complaint.

First Choice telephone numbers

Customer Service 0203 451 2688
Customer Service 0203 451 2688

How can I cancel my booking with First Choice?

You can cancel you holidays by phone at 0203 451 2688 or at your local agency which will have an administrative fee. If you cancel your holiday before 70 days, you will only loss your deposit; 69-63 days, 30%; 62-49 days, 50 %; 48-29 days, 70%; 28-15 days, 90%; 14 or less days, 100%. If the cancellation happens because of an extraordinary event at your destination, you are entitled to a complete refund.

Can First Choice cancel my holidays?

If the company cancel your trip for you are entitled to a refund or accept a replacement holiday of a similar price. You are also entitled to a compensation for this cancelation and the amount will depend on how long the company tells you in advance.

What do I do if I have a complaint with First Choice?

If you need to file a complaint, you should first address your matter to the local provider of the service and then to our representative at 0203 451 2688, 24/7, or to your local agency. You have up to 28 days after returning home from your trip to issue this complaint.

How to contact First Choice?

To contact First Choice, either to file a claim, ask a questions or any other reason, you can do so by calling : 0203 451 2688 (Customer Service) 0203 451 2688 (Customer Service)

You can also reach First Choice online through this options: