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An issue with Ann Summers?
Here's a guide through people's most frequent issues with Ann Summers and how to sort them out. Get all the available contact options to reach Ann Summers and how to file a complaint.
How can I return a product from Ann Summers?
You can return a product within 28 days of purchase in store or by post at Returns, AS Ltd, Gold Group House, Godstone Road, Whyteleafe, CR3 OGG. The item must be in its original condition, unworn and unused, and with all tags and hygiene labels on. Make sure to include any proof of purchase.
How can I get refund from Ann Summers?
To obtain refund you should return the product within 28 days of purchase, in its original condition, unworn and unused, and with all tags and hygiene labels on. If you return the item in store, it might take 5 working days for the refund to process. For any other return method, it might take up to 10 working days for the refund to be processed. After Ann Summers process the refund, it can take another 10 working days for the bank to make the deposit the same way as the purchase method was made in the first place.