An issue with House of Fraser?
Here's a guide through people's most frequent issues with House of Fraser and how to sort them out. Get all the available contact options to reach House of Fraser and how to file a complaint.
How can I return an item from House of Fraser?
You have 28 days to return any product as long as they are not used or fitted. They must be returned with their package and a valid proof of purchase. The Post address is House of Fraser, Customer Returns, Unit D, Brook Park East, Shirebrook, NG20 8RY. For glassware or crockery, please email pictures to House of Fraser and don't send anything back until they contact you. Swimwear, underwear, pierced jewellery, personalised or bespoke items, items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery cannot be returned. Returns in store are also available.
How can I get refund from House of Fraser?
You can get refund if you return the products within 28 days of purchased. The products must not be used or fitted. It usually takes a week after returning the item but sometimes it can take longer. The refund will be made in the same payment method used to make the purchase.