An issue with Moss Bros.?
Here's a guide through people's most frequent issues with Moss Bros. and how to sort them out. Get all the available contact options to reach Moss Bros. and how to file a complaint.
How can I return a product from Moss Bros.?
You can return your purchase within 30 days free of charge. In store purchase will need to be returned to any store. Collect and Post options are also available. Keep in mind that the item must be in perfect conditions, with all its tags and labels on. Some exceptions apply such as face masks, top hats, hats and underwear due to hygiene reasons as well as personalized items.
How can I get refund from Moss Bros.?
To obtain refund you must return your product within 30 days of purchase, in perfect conditions, with all its tags and labels on. For returns in store the refund will be processed there and then. For products send via Collect and Post it can take up to 7 days to receive the product plus another 7 days to inspect and process the return. Finally, another 7 days for the refund to appear in your bank account.