An issue with Next?

Next

Here's a guide through people's most frequent issues with Next and how to sort them out. Get all the available contact options to reach Next and how to file a complaint.

Next telephone numbers

Customer Service 0333 777 8000
Returns 0800​ 587​ 7758
Customer Service 0333 777 8739

How can I return a product from Next?

You have 14 days to return your purchase since the day you receive the product. It must be in an unused condition and in its original packaging if possible. In store, courier and post return options are also available, call 0333 777 4574# to inform about your preferred return option. Some exceptions apply to where you return your items such as the airport or Fabled stores.

How can I get refund from Next?

In order to get refund, the item must be returned within 14 days since the day you receive the product. It must be in an unused condition and in its original packaging if possible. In store returns process refunds much faster (between 1 – 5 working days) than returns made through courier or post (between 6 – 10 working days). Banks also process refunds and might take a few days to deposit the money into your account.

How to contact Next?

To contact Next, either to file a claim, ask a questions or any other reason, you can do so by calling : 0333 777 8000 (Customer Service ) 0800​ 587​ 7758 (Returns) 0333 777 8739 (Customer Service )

You can also reach Next online through this options: