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An issue with PrettyLittleThing?
Here's a guide through people's most frequent issues with PrettyLittleThing and how to sort them out. Get all the available contact options to reach PrettyLittleThing and how to file a complaint.
How can I return an item from PrettyLittleThing?
You have 28 days to return your product upon receipt, unworn and unwashed. Pierced jewelry, beauty products and accessories cannot be returned for health reasons. The return is free for UK customers and it can take up to 28 days to process and another 7 days if you wish a refund. Exchanges are not available at this point.
How can I get refund from PrettyLittleThing?
You can return your item by joining the Returns Portal, introduce the order number, address and postcode and the preferred return option. Once PrettyLittleThing receives your product they will send you an email confirming this. The refund can take up to 14 days after this mail.