An issue with Sainsbury's?

Sainsbury's

Here's a guide through people's most frequent issues with Sainsbury's and how to sort them out. Get all the available contact options to reach Sainsbury's and how to file a complaint.

Sainsbury's telephone numbers

Customer Service 0800 328 1700

How can I get refund from Sainsbury's?

You can ask for refund if you return your purchase within 30 days, in its original condition, and with a proof of purchase to any store. Baby food and milk, chilled and frozen products, fireworks, entertainment items where the seal is broken, photo books, acrylics and canvases bought from the photo shop, gift cards, e top-ups, lottery tickets and scratch cards cannot be returned nor refunded. Purchases made with debit-card can take 7-10 days to be deposited.

How can I return a product from Sainsbury's?

You can return your product within 30 days, in its original condition and with a proof of purchase, to any store available. Some items cannot be returned due to hygiene unless faulty: baby food and milk, chilled and frozen products, fireworks, entertainment items where the seal is broken, photo books, acrylics and canvases bought from the photo shop, gift cards, e top-ups, lottery tickets and scratch cards. In the case of medicines, it must be sealed and in its original condition in order to obtain refund or exchange.

How to contact Sainsbury's?

To contact Sainsbury's, either to file a claim, ask a questions or any other reason, you can do so by calling : 0800 328 1700 (Customer Service )

You can also reach Sainsbury's online through this options: