An issue with Waitrose?


Here's a guide through people's most frequent issues with Waitrose and how to sort them out. Get all the available contact options to reach Waitrose and how to file a complaint.

Waitrose telephone numbers

Customer Service 0800 188 884
Customer Service 0800 188 881

How can I return a product from Waitrose?

You can return your purchase within 30 days of purchase, in its original condition and package and labels, unused and undamaged. For cancellations purchased online, you have up to 14 days to contact Customer Service at 0800 188 884 to inform about your intentions. Some products cannot be returned such as chilled and frozen products; baby food and milk; gift cards, vouchers and e-top ups; fireworks; lottery tickets and scratch cards; tobacco, cigarettes, tobacco products and cigars; unsealed DVDs, CDs or video games, unsealed earrings or hair accessories; unsealed bedding.

How can I get refund from Waitrose?

To obtain refund you must return your product within 30 days of purchase, in unused conditions, with all its original packaging, tags and labels, with a valid proof of purchase. An exchange is possible as well but some restrictions may apply. Refunds can take up to 14 days once the item is processed.

How to contact Waitrose?

To contact Waitrose, either to file a claim, ask a questions or any other reason, you can do so by calling : 0800 188 884 (Customer Service ) 0800 188 881 (Customer Service )

You can also reach Waitrose online through this options: